I would like to extend my sincerest thanks to you and the 37South team (Allan, Fleur, Mark and Sandra) for your prompt service, attention to detail, professionalism and generosity!!
From the first communication regarding, entry to New Zealand, reserving berths, arranging local suppliers, contractors and international servicing agents, the task at hand was made much easier with your expertise and guidance. It certainly made my life and that of crew a much easier and enjoyable place to be.
Nothing was ever a problem and no job was to small or to large. I certainly appreciated the attention to detail and no stone left unturned.
The contacts and enormous depths/reaches you have in to NZ as a whole for arrangements with VIP hospitality are second to none and I would happily come back to enjoy again!!
I can only thank you again and offer to be a reference for your company in any time of need! Please feel free to pass on my contact details to any prospective client.
Thank you all once again.
CAPTAIN MOTOR YACHT SECRET
I would like to take this opportunity to provide you with some feedback on the experience we had with your company stemming from our recent New Zealand cruise.
rom the outset I found your support comprehensive and the communication between your company and my crew totally pleasing. Having never been to New Zealand to cruise before, your detailed responses and follow through of our questions was so good that I felt I had been there already by the time I arrived with the vessel.
Our owners trip was filled with many challenges, all of which you and your staff handled so very calmly and completely. From multiple arrivals and subsequently departures of our group, to shore side transfers, helicopter trips and weather adversities and even un-expected commercial back up flights, you and your team scrambled in an instant to come through for my owner and his group without drama. I was very impressed with this Allan and a big thank you for the efforts behind the scenes that no doubt went in to these arrangements. You certainly have your thumb on the pulse down there.
The ways in which you made our trip to New Zealand are too many to mention here now, but the VIP clearance of our guests upon arrival and the Maori welcome was something that got our guests absolutely buzzing after the long flight from the USA. I cam't tell you enough how amazing that whole morning was. Guests and crew alike had a wonderful experience.
We have plans to return to New zealand before our Pacific odyssey sees us heading east again and rest assured Allan, when we do we will be reaching out to you again for your support with putting together another fantastic itinerary and your support for cruising the land of the long white cloud.
Thank you from myself and the crew of the Endless Summer and I know my owner would want me to send his thanks and regards as well.
Till our next trip, take care.
Regards, Captain Anthony J, Hodgson.
We undertook the help of 37 South when we were planning to visit Auckland to undergo a fairly major work period in minimal time. From the get go they were ahead of the game and planning our work well before our arrival. When we arrived we had contractors lined up to start the work. Without the help of Phil who was acting as our maintenance period coordinator and the team at 37 South, there is no way we would have been able to achieve the works we did. Phil was on board everyday to ensure the right people were showing at the right time. We also used their support whilst we had the owner on board down in Milford Sound. They were available 24 hours a day for any odd requests we had and even had emergency parts to the boat overnight when we had an issue with our hot water system. I cannot recommend their services enough for any yacht that is visiting New Zealand.
Allan Jouning and Phil Tomlinson of 37 South have provided shore side management for FREEDOM for our family for the past 10 years. Allan and Phil have been an invaluable part of the FREEDOM program. They have kept meticulous records and financial statements for us, processed all payments and managed crew matters, parts sourcing and fuel provisioning. Most importantly, they guided us through 2 fantastic years in the Pacific, which is their home turf. Along with Nick Cutler, the wealth of knowledge of FREEDOM is complete with these two gentlemen. I could not recommend them more highly and we have had tremendous value for money in the term of our relationship. Allan has even reverted to his former role as captain for us in the past when our crew was busy getting married in NZ!
Phil, Allan, Mark, Sandra and Fleur
I want to give a huge thank you all for the great help you were during our three month stay in New Zealand at the end of 2012 and beginning of 2013. You ensured everything went so smoothly for us since the moment we arrived with a simple clearance procedure and by having contractors ready to step on board to start working on our refit items.
I appreciated all the detailed knowledge you were able to offer with my cruise planning and setting up tours for the guests.
Thanks for arranging the great acommodation for myself and the crew and for pointing out the best places to go in the city.
Viaduct Marina was an amzing place to berth Calliope. It is rare anywhere in the world to sit literally in the city centre and that was really great for the crew.
New Zealand is a very special destination and I for one will be spreading the word about the place and especially 37South.
I wish you all the very best of success in the future.
We caught up with Allan and Phil from '37South' while berthed at Marina Taina, Tahiti June'12 where we discussed s/y Christopher's ongoing cruise of the Pacific. Samoa, Tonga, Fiji, continuing on to New Zealand for refit, owners cruise, 37South would be our agent in NZ.
While cruising the Pacific, 37South also assisted as our purveyor, flying fresh supplies in from NZ to the vessel in remote locations. This worked very well with fresh fruit, vegetables and berries arriving every 10 days all in cooler cartons and just a few hours out of New Zealand.
On arrival in New Zealand 37South had all the necessary formalities taken care of so we were able to move right in to our refit mode and with the help of their local knowledge it all went very smoothly for the 4 month stay in New Zealand.
They offered a huge range of services taking care of all incoming freight, sourcing parts and supplies and extra requests from our owners and guests.
37South assisted in making our stay in New Zealand enjoyable for owners and crew, I highly recommend the team.
You guys have been nothing but great to us so it was a NO BRAINER for me.
I hope to see you all in NZ one of these days!
To the Crew of 37 South
Thank you for the great support we received from you during our summer 2011 cruise in New Zealand. From pre arrival preparations for Dockage to clearing customs and sailing with the owners for 6 weeks went off without a hitch. Every request was met and we were very impressed with the services that we received from your company and from outside contractors.
We had a pretty full itinerary sailing from Nelson, through the Marlborough Sounds to Wellington and up to Auckland which included shore visits, helicopters and boats. We could not have been happier with the outcome and the guest could not stop talking about how seamless everything was happening. I know this is only due to very good co-ordination and we thank you for this.
New Zealand has become a favorite destination for all of us on Slojo and 37 South is a key element in this. We will be back and we will be using your services again.
Thank you for everything.
“Phil, I have enjoyed my time back in New Zealand and it was great to see you and Allan again. You’ve got a good team there at 37 South.”
“Hello Paul, Wellington was a nice stop for us and your organizational skills were great. It’s a nice little town and relaxing stop. Your efforts on the lube oil, fuel, and other staples made things pretty easy”
Just a quick note of thanks for everything you did for us in Auckland. I am sure you saw it can be quite busy for us and on every occasion you guys helped out brilliantly and in good spirit, often going far beyond top end service to get the job done. It has been a real pleasure and I hope I bump into plenty of yacht to recommend your services to.
From all of us, thanks very much indeed.
To whom it may concern,
Throughout our stay, Allan and his team were of the greatest assistance to us. They were available day or night to answer our questions and help with our problems.
The reccomended itinerary turned out to be perfect for our guests who throughly enjoyed their stay.
I would recommend 37South services to any captain stopping off in New Zealand.
I would like to take this opportunity to thank you and your staff at 37South for all the assistance and help shown during our cruise to New Zealand in January and February last.
We completed quite an extensive tour of the country, which required a lot of guest movements to coincide with the ports of call that we were making.
All of the arrangements were always on time and confirmed in ample time to ensure that the trip was able to proceed smoothly and efficiently, and this was much appreciated by the owners and myself.
All of your ancillary services and suppliers with whom we had dealings all proved to be of high standards also, and in general the whole operation showed to good effect that it is genuinely aware of and interested in maintaining the level of service that cruising yachts require and demand.